Terms of service
Contact Information
LLC “Fredda”
ID: 406461635
Address: Georgia, Tbilisi, Isani District, Queen Ketevan Avenue N53a, Apartment 14
Phone: +995 511 558 860
Email: Info@fredda.ge
Terms and Conditions of Platform Use
This document defines the terms and conditions for using the platform and the rights of the platform users. Additionally, when a user places an order, it constitutes a contract between the user and Fredda.
Definitions
-
Platform – E-commerce platform website www.fredda.ge
-
Fredda – The seller of goods, in accordance with the Law of Georgia on Consumer Rights Protection; in this context, LLC “Fredda” (ID 406461635)
-
Goods – Products offered through the platform
-
User – Any person using the platform, including visitors and individuals placing orders
-
Fredda – The owner and legal operator of the platform, LLC “Fredda” (ID 406461635)
Use of the Platform
To fully use Fredda’s services, creating an account (profile) is required. To open an account, the user must follow the instructions on the platform, provide the requested information, and, if necessary, complete verification.
The user is fully responsible for the accuracy of the information provided during registration.
Fredda reserves the right to request additional confirmation of the accuracy of user data. User data will be processed in accordance with Fredda’s privacy policy and applicable legislation.
The user is responsible for keeping account details secure. If the user suspects that a third party has access to their account, they must immediately change their details or contact Fredda.
Before creating an account, the user must ensure that doing so does not violate Georgian law or third-party rights. In case of serious violations of Georgian law or this document, Fredda reserves the right to cancel the user’s account.
Orders
Only registered users can place orders on Fredda. To place an order, the user must follow the platform instructions.
After placing an order electronically, Fredda will immediately confirm receipt electronically. After confirmation, Fredda begins processing the order. Since, in rare cases, it may be impossible to manufacture certain goods, Fredda reserves the right to cancel the order within 2 (two) working days, and the user will be notified immediately.
Fredda also reserves the right to cancel orders in cases with objective grounds, such as fraud, software or technical errors, etc.
Payment Methods
Orders can be paid using bank cards operating in Georgia.
Some orders may be paid in installments; for this, the user must follow the instructions. The relationship between the user and the partner bank is regulated by a separate agreement with the bank.
Delivery
Fredda delivers orders itself or to a pickup location selected by the user.
Fredda is responsible for any damage during transportation.
According to internal policy, users cannot pick up orders themselves unless agreed with Fredda.
Delivery in Tbilisi takes 10–15 working days. For regional delivery, users should contact support.
In rare cases, delivery may take longer (but no more than 10 additional working days), and the user will be informed in advance before purchase.
Upon delivery, the user must sign a delivery acceptance document with the courier or refuse the order. By signing, the user confirms that the product is visually defect-free. If defects exist, the user must refuse delivery and contact Fredda.
Since products are made specifically for each user, the user does not have the right to cancel or return the order.
Legal Warranty
The legal warranty applies only to individual (natural person) consumers.
If the product is defective, the user has the right to request:
-
Repair or replacement (free of charge)
-
Price reduction
-
Termination of the contract
Repair and replacement are primary rights. The user may request them unless impossible or disproportionately costly.
Repair or replacement must be carried out within a reasonable time without significant inconvenience.
Free repair/replacement includes all related costs (shipping, labor, materials).
The user may request a price reduction or contract termination if:
-
Repair or replacement is impossible
-
Fredda fails to repair/replace in reasonable time
-
Repair/replacement causes significant inconvenience
The user may claim damages according to Georgian law.
The user cannot terminate the contract if the defect is minor.
Cost proportionality will consider:
-
Price of compliant goods/services
-
Degree of non-compliance
-
Availability of alternative solutions without inconvenience
The user may exercise rights if the defect appears within 2 years of delivery.
If a defect appears within 6 months, it is presumed to have existed at delivery (unless proven otherwise). After 6 months, the burden of proof shifts to the user.
Service Guarantees
Fredda provides services in accordance with Georgian law.
If the service is defective or delayed, the user must give Fredda a reasonable additional deadline (unless impossible or disproportionate).
If the additional deadline expires unsuccessfully, the user may:
-
Have the service completed by a third party at Fredda’s expense
-
Request a price reduction
-
Terminate the contract and claim damages
Setting an additional deadline is not required if it would be ineffective or if timing is essential.
If Fredda delays service without justification, making timely completion impossible, Fredda cannot claim payment or compensation for incurred costs if the user loses interest.
Return Policy
According to Georgian law (Article 14(2)(c)), the user cannot withdraw from the contract if goods are custom-made.
Since all products on Fredda are made after ordering, returns are not allowed.
Intellectual Property
Users must not infringe intellectual property rights of the platform or third parties.
Any reproduction, distribution, resale, or retransmission of platform content (fully or partially) is prohibited.
Downloaded or printed materials may only be used for personal, non-commercial purposes on a single device.
Limitation of Liability
Fredda does not guarantee uninterrupted platform availability but is responsible for damages caused by system failures that violate consumer rights under Georgian law.
Disputes / Applicable Law
Relations between the user and Fredda are governed by Georgian law.
Users may submit complaints via email: Info@fredda.ge.
Fredda will respond within 14 calendar days.
Disputes should be resolved through negotiation. If unsuccessful, users may обратиться to:
-
Georgian Competition and Consumer Protection Agency
-
Court
Amendments
This document may be amended unilaterally by Fredda at any time. Registered users will be notified in advance via account notifications, email, or SMS.
Last updated: March 8, 2026
